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Your Privacy Matters

Lucky 100 Privacy Policy – How We Handle Your Data

At Lucky 100, your privacy is not a tick-box exercise. This policy explains plainly what information we collect when you use the platform, why we collect it, how we store it, and what rights you have as a Pakistani player. We do not sell your data. We do not share it with advertisers. This page tells you exactly what we do with it.

Last Updated

1 January 2025

Applies To

All Lucky 100 Accounts

Data Controller

Lucky 100 (lucky100.im)

What Data We Handle

A Plain-Language Summary Before You Read the Full Policy

Data Overview — Lucky 100
Registration Data
Your name, mobile number, email address, and date of birth — collected when you create a Lucky 100 account. Used to verify your identity, manage your account, and comply with age-verification obligations.
Payment Data
Transaction amounts, payment method type (e.g., Easypaisa, JazzCash), and transaction references. Lucky 100 does not store raw wallet credentials or card numbers — payments are handled via tokenised connections with payment providers.
Game & Betting Activity
Records of games played, bets placed, results, session duration, and account balance movements. Used for account management, responsible gaming monitoring, and dispute resolution.
Technical & Device Data
IP address, browser type, device model, and operating system — collected automatically when you access Lucky 100. Used for security, fraud detection, and platform performance optimisation.
Support & Communication Data
Records of your interactions with Lucky 100 support, including live chat transcripts and emails. Retained for quality assurance and to assist with future queries or dispute resolution.
Cookies & Session Data
Session identifiers and preference cookies used to keep you logged in and remember your settings. Analytics cookies may track page visits in aggregate — never linked to personally identifiable information without consent.

Our Core Commitments

Six Privacy Principles Lucky 100 Stands Behind

No Data Sales — Ever

Lucky 100 does not sell, rent, or licence your personal data to any third party, including advertisers, data brokers, or marketing firms. Your information stays within the Lucky 100 ecosystem for the purposes stated in this policy — nothing more.

256-bit SSL on Everything

Every page on Lucky 100 — from the login screen to the withdrawal form — is served over a 256-bit SSL encrypted connection. Data in transit between your device and our servers cannot be intercepted or read by third parties.

Tokenised Payments

When you deposit via Easypaisa, JazzCash, NayaPay, SadaPay, or card at Lucky 100, the connection goes through tokenised integrations with the payment provider. We receive a transaction token — not your actual wallet PIN or card number.

Minimal Data Collection

Lucky 100 collects only what is necessary to operate your account, process your payments, and comply with responsible gaming obligations. We do not collect data about your other apps, your contacts, or your browsing outside the Lucky 100 platform.

You Control Your Data

You can access, correct, export, or request deletion of your Lucky 100 account data at any time. Requests are processed within 30 days. No hoops to jump through — contact support via email or live chat to initiate any data request.

Clear Retention Periods

We do not keep your data indefinitely. Lucky 100 applies defined retention periods to each data category. Account data is retained for as long as the account is active, plus 5 years thereafter for legal compliance. Support transcripts are retained for 3 years.

Contents
Last updated: 1 January 2025
lucky 100

1. Introduction

This Privacy Policy applies to all services provided by Lucky 100 through the website lucky100.im and any related mobile or web interfaces. It explains how Lucky 100 collects, uses, stores, and protects personal information belonging to registered and visiting users.

Lucky 100 is committed to handling personal data responsibly. Pakistani players entrust us with their account information, payment details, and gaming activity data — and we take that trust seriously. This policy is written to be read and understood, not buried in legal language that most people skip.

By registering an account or continuing to use the Lucky 100 platform after reading this policy, you confirm that you have understood and consented to the data practices described here. If you have questions about anything in this policy, the support team is available 24/7 via live chat or email at support@lucky100.im.

Language note: This policy is written in English (en-PK). Lucky 100 support staff can also address privacy queries in Urdu. Contact us via live chat and specify your preferred language.

2. Data We Collect

Lucky 100 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information collected automatically by the platform's technical infrastructure.

2.1 Information You Provide
  • Registration details: Full name, date of birth, email address, mobile number, and country of residence.
  • Identity verification documents: Where requested, a copy of a valid CNIC or passport. These are used solely for KYC (Know Your Customer) and age verification.
  • Support communications: Information you share with the Lucky 100 support team through live chat or email.
  • Preferences: Communication preferences, responsible gaming tool settings, and any feedback you submit voluntarily.
2.2 Information Generated by Platform Use
  • Transaction records: Deposit amounts, withdrawal requests, payment method used, and transaction reference numbers.
  • Gaming history: Games played, bet amounts, session start and end times, win/loss outcomes, and bonus usage.
  • Responsible gaming activity: Any limits, cool-off periods, or self-exclusion requests you initiate on your Lucky 100 account.
2.3 Automatically Collected Technical Data
  • IP address and approximate geographic location derived from it.
  • Browser type and version, device type (mobile or desktop), and operating system.
  • Pages visited within the Lucky 100 platform and time spent on each.
  • Session identifiers (cookies) used to maintain your logged-in status.
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3. How We Use Your Data

Lucky 100 uses personal data for specific, legitimate purposes. We do not use data for any purpose beyond what is listed here without obtaining fresh consent from you.

  • Account management: To create and maintain your Lucky 100 account, process logins, and allow you to use all platform features.
  • Payment processing: To execute deposits, withdrawals, and bonus credits accurately in PKR and verify that transactions originate from accounts registered in your name.
  • Identity and age verification: To confirm that you are who you say you are and that you meet the 18+ age requirement before allowing access to real-money gameplay.
  • Responsible gaming: To monitor for signs of problematic gambling patterns and to administer limits, alerts, cool-off periods, and self-exclusions that you request.
  • Fraud and security: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering, and other prohibited activities.
  • Customer support: To respond to your queries, resolve disputes, and follow up on complaints using the communication history associated with your account.
  • Platform improvement: Aggregate, anonymised usage data is used internally to improve the Lucky 100 platform — identifying slow-loading pages, heavily used features, and technical issues.
  • Legal and regulatory compliance: To retain records as required by applicable law and respond to lawful requests from competent authorities.
What we do not do with your data: We do not use your personal data to build behavioural profiles for sale to third parties, serve you targeted advertising on external platforms, or make automated decisions about your account that have significant legal effects without human review.

4. Legal Basis for Processing

Lucky 100 processes your personal data under the following legal bases:

  • Contractual necessity: Processing required to fulfil the account agreement — account creation, payments, game access, and withdrawals.
  • Legal obligation: Age verification, KYC/AML checks, and record retention as required by applicable regulations.
  • Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and service improvement — where these interests do not override your privacy rights.
  • Consent: For any optional communications or data uses not covered by the above — we will ask for your explicit consent and you may withdraw it at any time.

5. Sharing Your Data

Lucky 100 does not sell or share your personal data with advertisers, marketing firms, or data brokers. Your data may be shared with third parties only in the following limited circumstances:

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processing partners — solely to execute your deposit and withdrawal transactions.
  • Game software providers: Third-party providers such as Evolution Gaming, Pragmatic Play, and Ezugi receive anonymised session data to deliver game functionality. These providers operate under contractual data protection obligations.
  • Identity verification services: Where KYC checks require document verification, data may be shared with a contracted third-party verification service under a confidentiality agreement.
  • Legal authorities: Where Lucky 100 is legally compelled to disclose information by a court order or lawful authority, we will comply. We will notify you of such requests where legally permitted to do so.
  • Business transfers: In the event of a merger or acquisition, user data may be transferred as part of the transaction. Affected users will be notified before their data is subject to a different privacy policy.
All third-party partners who receive Lucky 100 user data are contractually required to handle it in accordance with this policy and to apply appropriate technical and organisational security measures.

6. Payment Data & Security

Payment security at Lucky 100 is handled through tokenised integrations with each payment provider. This means: when you initiate a deposit via Easypaisa, JazzCash, NayaPay, or any other supported method, you are redirected to the payment provider's own secure interface — or the payment is confirmed via your provider's app or USSD flow — and a transaction token is returned to Lucky 100 confirming the payment.

At no point in this process does Lucky 100 see, receive, or store your wallet PIN, Easypaisa/JazzCash credentials, or debit/credit card number. The token Lucky 100 receives contains only the transaction amount, method, and a reference identifier.

  • All financial records at Lucky 100 are encrypted at rest using AES-256 encryption.
  • Access to payment records within Lucky 100 is restricted to a small number of authorised staff on a need-to-know basis.
  • Lucky 100 conducts regular internal audits of payment data access logs.
  • Suspicious transaction patterns trigger automatic flags for manual review by the security team.
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7. Cookies & Tracking Technologies

Lucky 100 uses cookies — small text files stored on your device — to keep you logged in, remember your preferences, and help the platform function correctly. We also use limited analytics tracking to understand how the platform is used in aggregate.

Cookie Type Purpose Duration Required?
Session Maintains your logged-in status Until browser closed Yes
Preference Remembers language and display settings 30 days No
Security CSRF protection, login verification Session Yes
Analytics Aggregate usage data — page visits, load times Up to 12 months No

You can manage or block cookies through your browser settings at any time. Note that blocking essential session and security cookies will prevent Lucky 100 from functioning correctly — you will not be able to stay logged in. Blocking analytics cookies has no effect on your ability to play.

Lucky 100 does not use cross-site tracking cookies or share analytics data with social media platforms. The analytics data we collect remains within the Lucky 100 infrastructure and is used only for internal platform improvement.

8. Data Retention

Lucky 100 retains personal data for as long as necessary to fulfil the purposes described in this policy, and no longer. The following retention periods apply:

  • Account and registration data: Retained for the lifetime of the account plus 5 years after account closure, to satisfy legal and regulatory obligations.
  • Transaction and payment records: Retained for 7 years from the date of the transaction to comply with financial record-keeping requirements.
  • Game session history: Retained for 3 years from the date of each session.
  • Identity verification documents: Retained for 5 years after the verification is completed or the account closes, whichever is later.
  • Support communications: Live chat transcripts and email correspondence retained for 3 years.
  • Technical logs (IP, device): Retained for 12 months from collection.

After the applicable retention period expires, data is securely deleted or irreversibly anonymised. You can request early deletion of your data (subject to legal retention obligations) by contacting the Lucky 100 support team.

9. Your Data Rights

As a Lucky 100 user, you have the following rights in relation to your personal data. All requests are handled within 30 days of submission and at no charge.

1
Right of Access

Request a copy of all personal data Lucky 100 holds about you. We will provide this in a readable format within 30 days.

2
Right of Rectification

Request correction of any inaccurate or incomplete personal data in your Lucky 100 account. Some fields can be updated directly from your account settings.

3
Right of Erasure

Request deletion of your personal data. We will comply except where retention is required by law (e.g., transaction records retained for 7 years).

4
Right to Portability

Request your data in a structured, machine-readable format (CSV or JSON) so you can transfer it to another service if you choose.

5
Right to Object

Object to Lucky 100 processing your data on the basis of legitimate interests. We will review the objection and respond within 30 days.

6
Right to Withdraw Consent

Where processing is based on consent (e.g., optional marketing communications), you may withdraw consent at any time with immediate effect on future processing.

To exercise any of these rights, contact the Lucky 100 support team via email at support@lucky100.im or through the 24/7 live chat. Please include your registered email address or mobile number to allow us to locate your account.

10. Responsible Gaming & Your Data

Lucky 100 uses gaming activity data specifically to support responsible gaming. This includes monitoring for patterns associated with problematic play — unusually long sessions, rapidly escalating bet sizes, or repeated deposits shortly after withdrawals.

When such patterns are identified, Lucky 100 may take the following actions:

  • Send an in-platform notification suggesting you review our responsible gaming tools.
  • Contact you via email or support chat to check in.
  • In severe cases, temporarily restrict account access pending a welfare check.

Data used for responsible gaming purposes is never shared externally and is not used for commercial profiling. It is handled by a dedicated internal team and treated with the highest level of confidentiality. You can read more about the tools available to you on the Responsible Gaming page.

11. Minors

Lucky 100 does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly for adults. If you are a parent or guardian and believe that your child has registered an account on Lucky 100 or has otherwise provided personal information to us, please contact support immediately at support@lucky100.im.

Upon receiving a verified report of a minor's account, Lucky 100 will close the account, delete all associated personal data, and return any deposited funds where possible and legally permissible.

12. Changes to This Policy

Lucky 100 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When updates are made, the "Last Updated" date shown at the top of this page will be revised.

For material changes — meaning changes that affect how we collect, use, or share your data in a significant way — Lucky 100 will notify registered users via the email address associated with their account at least 7 days before the changes take effect.

Continued use of the Lucky 100 platform after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and request account closure.

13. Contact & Privacy Queries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related complaint, please contact Lucky 100 using the details below:

Email: support@lucky100.im

Live Chat: Available 24/7 on the Lucky 100 website — average response time under 90 seconds during peak hours.

Languages: Privacy queries can be handled in both English and Urdu.

Response time: All privacy requests and complaints are acknowledged within 2 working days and resolved within 30 days.

If you are not satisfied with the response to a privacy complaint, you have the right to escalate the matter to an appropriate supervisory authority. Lucky 100 will cooperate fully with any such review.

Your Data Is Safe at Lucky 100

500+ games, PKR deposits from Rs 200, 24/7 support, and a privacy-first approach built for Pakistani players. Register free and experience it yourself.

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18+ only. Lucky 100 promotes responsible gaming. Your data is protected as described in this policy.