Lucky 100 Terms and Conditions – Pakistan Player Agreement

1. Acceptance of Terms

By accessing, registering, or using any part of the Lucky 100 website or platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and Lucky 100.

If you do not agree with any part of these terms, you must not register an account or use the Lucky 100 platform in any capacity. Continued use of the platform after any update to these terms constitutes acceptance of the revised terms.

These terms apply to all products and services offered by Lucky 100, including but not limited to: online casino games, live dealer tables, Teen Patti, Andar Bahar, sports betting including cricket, virtual sports, deposit and withdrawal services, and any bonus or promotional offers.

2. Eligibility & Registration

To register an account at Lucky 100, you must meet all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:

• You must be at least 18 years of age. Lucky 100 does not accept registrations from individuals under 18 under any circumstances.
• You must be registering as an individual acting on your own behalf — not on behalf of a third party.
• You must not already hold an active or suspended Lucky 100 account. Each person is entitled to one account only.
• You must provide accurate and complete registration information, including your real name, valid mobile number, and a working email address.
• You must not be located in or accessing the platform from a jurisdiction where online gaming is explicitly prohibited under local law.

Lucky 100 reserves the right to request identity verification documents at any point during your use of the platform. Failure to provide requested verification within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending review.

3. Account Security

You are solely responsible for keeping your Lucky 100 login credentials — including your password and any one-time passcodes — secure and confidential. You must not share your account credentials with any other person for any reason.

Any activity that occurs under your account is your responsibility. If you believe your account has been accessed without your authorisation, you must contact Lucky 100 support immediately via live chat or email. Lucky 100 will investigate reported breaches, but cannot be held liable for losses arising from unauthorised access where you have shared credentials or failed to maintain reasonable security practices.

• Use a strong, unique password — not one you use for other services.
• Never click on links claiming to be from Lucky 100 sent via SMS or WhatsApp from unknown numbers. Lucky 100 will only contact you via registered email or the in-platform notification system.
• If your registered mobile number changes, update it in your account settings immediately.

4. Deposits & Payments

Lucky 100 accepts deposits in Pakistani Rupees (PKR) via the following payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All deposits are processed in PKR with no currency conversion.

Deposits must come from a payment method registered in your own name. Third-party deposits — where the account holder of the payment method differs from the Lucky 100 account holder — are not permitted and will be returned where possible. Lucky 100 is not liable for funds lost due to deposits made from third-party accounts.

Lucky 100 does not charge deposit fees. However, your payment provider may apply their own transaction charges. Please check your wallet or bank's fee structure before initiating a transfer.

5. Withdrawals

Withdrawals at Lucky 100 are processed to the same payment method used for your most recent deposit, wherever technically feasible. You may request a withdrawal of your real-money balance at any time, subject to the conditions below.

• The minimum withdrawal amount is Rs 500 across all supported methods.
• Easypaisa and JazzCash withdrawals are typically processed within 1–2 hours of request submission.
• IBFT transfers to bank accounts are typically processed within 4–24 hours on business days.
• Visa/Mastercard withdrawals may take 1–3 working days depending on your issuing bank.
• Withdrawals are processed in the order received. Peak periods — including PSL match days — may extend processing times slightly.

Lucky 100 reserves the right to request identity verification before processing withdrawal requests exceeding Rs 50,000 in a single transaction or Rs 1,00,000 in cumulative withdrawals within a calendar month. This is a standard anti-fraud and anti-money-laundering measure.

6. Bonuses & Promotions

Lucky 100 offers various bonuses and promotional offers from time to time. Each bonus has specific terms attached, which are stated at the point of the offer. The following general rules apply to all Lucky 100 bonuses unless otherwise stated:

• Wagering requirement: All deposit bonuses carry a wagering requirement — the amount you must bet before bonus-derived winnings can be withdrawn. The specific requirement (e.g., 20x, 30x) is stated on each bonus offer page.
• Time limit: Bonuses must be wagered within the specified time window. Bonuses that expire before the wagering requirement is met are forfeited, and any winnings generated from those bonuses are also forfeited.
• Game contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Table games including Teen Patti, Baccarat, and Blackjack may contribute a lower percentage. The contribution rate is displayed on the bonus terms page.
• Maximum bet during bonus play: Placing bets exceeding the stated maximum while a bonus is active may result in the bonus and associated winnings being voided.
• One bonus at a time: Lucky 100 does not permit stacking of multiple bonuses simultaneously unless the promotion explicitly states otherwise.

7. Game Rules & Fair Play

All games available on the Lucky 100 platform — including slots, live dealer games, Teen Patti, Andar Bahar, Baccarat, and sports betting markets — are governed by their individual game rules, which are accessible in the information panel within each game. In the event of any discrepancy between these general terms and individual game rules, the individual game rules prevail for game-specific matters.

All RNG (random number generator) games on Lucky 100 use software that has been independently certified for randomness and fairness. RTP (Return to Player) percentages are published on each game's information panel. Live dealer games use physical cards dealt by trained hosts on a real table in front of a camera feed.

• Disconnection during a game round does not automatically void the bet. If a round has already been initiated and a bet placed, the result will stand.
• Technical errors or malfunctions that result in an incorrect outcome void the relevant game round, and no winnings or losses will be settled.
• Lucky 100 reserves the right to withhold winnings generated through exploiting software bugs or unintended platform behaviour. Such incidents will be investigated and resolved case by case.

8. Responsible Gaming

Lucky 100 takes responsible gaming seriously. The platform provides several tools to help you manage your gaming activity. These tools are available from your account settings and take effect promptly once activated:

• Deposit limits: Set a daily, weekly, or monthly cap on the amount you can deposit.
• Session time alerts: Receive a notification after a specified period of continuous play.
• Reality check: Display a summary of your current session's wins and losses at a set interval.
• Self-exclusion: Temporarily or permanently suspend your account. Self-exclusion takes effect within 24 hours of request and cannot be reversed during the exclusion period.
• Cool-off period: Take a short break of 24 hours, 7 days, or 30 days without full account closure.

If you feel your gaming is becoming a concern, we strongly encourage you to use these tools. Reaching out to the Lucky 100 support team with any responsible gaming query is treated with full confidentiality. You can read more on the Responsible Gaming page.

9. Prohibited Activities

The following activities are strictly prohibited on the Lucky 100 platform. Engaging in any of them may result in immediate account suspension, forfeiture of balances, and possible reporting to relevant authorities:

• Using bots, scripts, automated software, or any non-human method to place bets or interact with the platform.
• Colluding with other players — including sharing hand information in real time during live games or coordinating betting strategies to exploit Lucky 100's systems.
• Registering multiple accounts under the same or different identity details.
• Depositing funds obtained through illegal means or using Lucky 100 as a channel for money laundering.
• Providing false identity information during registration or verification.
• Exploiting software errors, display glitches, or technical malfunctions to gain an unintended advantage.
• Accessing the platform using a VPN or proxy service to circumvent geographic or account-level restrictions.
• Making chargebacks or payment disputes on legitimate transactions to recover funds already used for betting.

10. Privacy & Data

Lucky 100 collects and processes personal data in accordance with its Privacy Policy. By creating an account, you consent to the collection and use of your personal information as described in that policy.

Key data handling commitments at Lucky 100:

• Your data is never sold or shared with advertisers.
• Payment credentials are handled via tokenised integrations with payment providers. Lucky 100 does not store raw wallet or card numbers.
• All data is stored with 256-bit SSL encryption.
• You can request access to your personal data or deletion of your account data at any time. Deletion requests are processed within 30 days.

Please review the full Privacy Policy for complete details on data collection, retention, and your rights as a user.

11. Limitation of Liability

Lucky 100 provides its platform on an "as is" basis. While we work to ensure availability and reliability, we cannot guarantee uninterrupted service. Lucky 100 is not liable for:

• Losses resulting from internet connectivity issues, device failures, or power outages on your end.
• Losses arising from your failure to secure your account credentials.
• Any indirect, consequential, or incidental loss however caused.
• Temporary service interruptions due to scheduled maintenance or unforeseen technical issues.

In all cases where Lucky 100 is found to be liable, the total liability is limited to the net deposit amount in your Lucky 100 account at the time of the incident.

12. Account Closure

You may close your Lucky 100 account at any time by contacting support via live chat. Upon closure request:

• Any real-money balance (free from wagering requirements) will be returned to you via your preferred payment method within 5 working days.
• Bonus balances that have not yet met wagering requirements are forfeited on account closure.
• Account closure does not relieve you of any obligations incurred prior to the closure, including any outstanding disputes.

Lucky 100 also reserves the right to close or suspend any account at its discretion where there is reasonable evidence of a terms violation, fraud, money laundering, or any other prohibited activity. In such cases, funds may be held pending investigation.

13. Amendments to These Terms

Lucky 100 reserves the right to update these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect your rights or obligations, Lucky 100 will notify registered players via email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

It is your responsibility to periodically review this page for the most current version. If you disagree with any updated terms, you should stop using the platform and close your account.

14. Contact & Complaints

If you have questions about these Terms and Conditions, or wish to raise a complaint related to your Lucky 100 account, game results, payments, or any other matter, please contact the support team:

Lucky 100 aims to resolve all complaints within 5 working days. Complex cases involving payment disputes or account investigations may take up to 14 working days. You will receive a reference number upon submitting a complaint and will be updated at each stage of the resolution process.